ATTENDANCE & MISSED LESSONS
Group classes / Ensembles
There are no make-up classes or refunds for group classes, dance classes, band rehearsals or ensemble rehearsals missed by a participant.
Private Lessons
Tuition is based on enrollment, not attendance, and reserves a weekly lesson time with a teacher during a term. Notification of inability to attend a lesson or therapy session is a courtesy to the teacher/therapist but does not excuse payment. There are no credits or refunds for student absences, nor carry-over into the next term. Therefore there is no reduction in tuition for a missed lesson.
Make-up lessons may be granted, at the teacher’s discretion, at no additional charge provided that a notice of absence is given at least 48 hours (2 days) via the “Request to Reschedule Lesson” Form on our website. This is to allow sufficient time to inform your teacher, re-schedule the booking, re-schedule the practice room and schedule another student’s make-up session in the time slot that will be missed by you. Text message, voice mail & email will NOT suffice for 48 hours notice — please fill up the online form and preview the teacher’s availability for make-up slots.
Please understand that make-up lessons are a courtesy, not an obligation that is offered at the discretion of the teacher, schedule permitting.
An in-person lesson may be made up online at the discretion of the teacher and vice versa. An in-person lesson can only be made up in-person depending on the availability of the teacher and a practice room.
Giving maximum possible notice of an impending absence may increase the chances of the instructor agreeing to give a make-up lesson. We understand that life events, school functions and family celebrations are important — we ask that you please fill up the Reschedule Form as soon as you are aware of an upcoming absence.
Excessive cancellations may jeopardize a student’s privilege to make-up lessons and an instructor’s willingness to reserve a schedule with the student.
Addendum to Missed-Lesson Policy: During the COVID-19 Pandemic, a lesson may take place on Zoom, Face Time or any other online platform in replace of a regularly scheduled in-person lesson in the event that a student develops cold or flu symptoms, including but not limited to coughing, sneezing and/or runny nose, but is still well enough to have a lesson remotely. 48-hours notice is not required, but notice must be made via our “Request to Reschedule Lesson” Form by selecting “Illness, same day lesson but online” and optionally to the teacher’s professional email. If a student chooses to forego remote lessons in place of in-person lessons, and if the teacher is already in-studio or en-route, the teacher is not obliged to make up the lesson.